Promotional Terms
- The sale offer is valid only in the online store www.firsttravelretail.lv. The offer is not valid in physical brand stores.
- Products on sale in the online store are marked with a special promotion label in the product image area. All available offers can be viewed in the “Promotions” section.
- Sales of alcoholic beverages are conducted in accordance with legal regulations, within permitted hours – from 8:00 to 22:00.
- Discounts are applied to the product’s regular price.
- The discounted price is indicated next to the promotional price of the product.
- The quantity of sale items is limited. The promotion will end when the products are sold out.
These Terms of Use and Distance Selling Agreement (hereinafter – Terms) of the online store www.firsttravelretail.lv(hereinafter – www.firsttravelretail.lv) apply when you, as a buyer, conclude a distance agreement online by selecting, ordering, and purchasing goods offered on www.firsttravelretail.lv, or otherwise using the website’s information and/or services.
By placing an order on www.firsttravelretail.lv, and in accordance with Article 10 of the Consumer Rights Protection Law, a civil agreement – the distance sales contract (hereinafter – Agreement) – is concluded between you (the Buyer) and the seller FIRST TRAVEL RETAIL SIA, reg. No. 40203250667, legal address: “Kargo k-1”, Mārupe, Mārupes nov., LV-2167. The terms of this Agreement are included in these Terms.
By placing an order, the Buyer confirms that they have read, understood, agree to these Terms, and undertake to follow them. Buyers are not allowed to order products from www.firsttravelretail.lv if they have not read and agreed to the Terms. The obligations set forth in the Terms are mandatory; violation may result in unilateral termination of the agreement. The Agreement is valid for an indefinite period.
Terms of Use for the Online Store
1. Definitions
1.1. www.firsttravelretail.lv – the online marketplace used by the Buyer for ordering and purchasing goods, or for obtaining information and/or services.
1.2. Seller – FIRST TRAVEL RETAIL SIA, reg. No. 40203250667, with the retail license for alcoholic beverages No. MT 00000015137, offering and selling alcoholic beverages and other goods via www.firsttravelretail.lv.
1.3. Buyer – a natural person who visits www.firsttravelretail.lv, gathers information, orders products for household use, and is at least 18 years old and legally competent. If you intend to purchase goods for commercial purposes, please do not proceed. Contact us at info@firsttravelretail.lv for business inquiries.
1.4. Agreement – the distance contract concluded when the Buyer either registers as a customer or places an order without registration. By ordering, the Buyer confirms they have read, agree to, and will fulfill all obligations under the Terms.
1.5. Goods – alcoholic beverages, other drinks, and food items offered on www.firsttravelretail.lv.
1.6. Delivery – delivery of the ordered goods to the address specified by the Buyer.
2. Buyer Registration
2.1. To place an order:
- 2.1.1. Place a one-time order without registration by providing name, surname, email, phone number, and delivery address.
- 2.1.2. Register and create a Buyer account with login details (email/phone and password), which must be kept confidential.
- 2.1.3. If already registered or previously ordered, log in using your existing credentials.
2.2. The Buyer is responsible for providing accurate and up-to-date information. The Seller is not liable for losses caused by incorrect or outdated data.
2.3. To prevent unauthorized access, use a strong password (minimum 8 characters, mix of upper/lowercase letters, numbers, punctuation), and update it at least every 6 months.
2.4. The Buyer is fully responsible for protecting their password and for all activities conducted under their account. If third parties gain access, they are considered authorized by the Buyer. In case of lost login details, the Buyer must immediately notify the Seller or change credentials in the “My Account” section.
3. Ordering Products
3.1. The Buyer may order products for delivery to a specified address. The ordering process:
- Step 1: Select product(s), quantity, and click “Add to Cart.” Click “Continue Shopping” to add more items or “Proceed” to check out.
- Step 2: Enter the delivery address. Save the address in your profile for future orders if desired.
- Step 3: Select the preferred delivery method.
- Step 4: Select the payment method.
- Step 5: Review the order. The total amount and product list will be displayed. To confirm, click “Confirm Purchase.”
You will see a message: “Thank you for your purchase! Your order has been received.” A confirmation/invoice will also be sent to your email. If you do not receive the confirmation, contact the Seller at info@firsttravelretail.lv or call +371 22046692 to verify the order.
Buyer should note that:
- When making a purchase electronically, the Buyer must ensure that everything they wish to buy is in the “Shopping Cart.” It is possible to delete items from the cart, change the quantity or product selection.
- When filling in delivery address and contact information, the Buyer can again modify the “Shopping Cart” by returning to it using the “Change cart contents” option.
- The Seller registers and processes the Buyer’s order on working days from 10:00 to 17:00. After receiving the order, a representative of the Seller may contact the Buyer to confirm the order and/or agree on payment or delivery details.
3.2. When fulfilling this Agreement, notifications about the order and its status will be sent to the contact information provided by the Buyer. For more detailed information on when and why the Seller will contact the Buyer, please read the privacy policy.
3.3. In cases where a product is not available, a representative of www.firsttravelretail.lv will contact the Buyer to agree on the next steps – refund for the unavailable product or refund for the entire order, allowing the Buyer to place a new one.
4. Product
4.1. If www.firsttravelretail.lv provides product descriptions with general characteristics, they are based on the manufacturer’s specifications and may change according to modifications set by the manufacturer. The Seller is responsible only for displaying this information unless legislation specifies otherwise. The product manufacturer is responsible for product specifications.
4.2. The Seller warns that the visual representation of products on www.firsttravelretail.lv may slightly differ from the actual product size, shape, and color due to technical display tools. The Seller guarantees delivery of original products.
4.3. The Seller has the right to change the product range and prices offered on www.firsttravelretail.lv at any time without prior notice. Changes do not apply to already placed orders.
5. Price, Payments, and Order Fulfillment
5.1. Product prices available on www.firsttravelretail.lv are indicated in EUR, including VAT or other taxes. Products are sold at the prices valid at the time of placing the order. The total price, including delivery, may include fees or charges. Bank fees may apply depending on the Buyer’s bank.
5.2. In addition to the product price, the Buyer pays a delivery fee based on the delivery location, which is shown to the Buyer along with the total purchase amount before confirming the order. By confirming the order, the Buyer agrees to the delivery fee.
5.3. The Buyer may pay only using the payment methods listed in the www.firsttravelretail.lv payment options menu.
5.4. After payment, the Seller will send an electronic invoice to the Buyer’s provided email. This invoice is valid without a signature.
5.5. The Seller begins fulfilling the order only after full payment of both product and delivery costs is received.
5.6. The minimum order amount for delivery is EUR 0.01.
5.7. Any full or partial refund required under these Terms will be made within 10 (ten) working days using the same payment method originally used unless the Buyer agrees to another method at no extra cost, or unless otherwise required by applicable laws or these Terms.
6. Order Fulfillment
6.1. If any item ordered by the Buyer is unavailable, the Seller will contact the Buyer. The price of the unavailable item will be refunded (see Clauses 3.3 and 5.7).
6.2. The Seller delivers the ordered products within 1–3 days from the date of payment (Clause 5.5). Delivery time depends on product availability and delivery location. In busy periods, longer delivery times may apply, which will be published on www.firsttravelretail.lv. The exact delivery date and time will be communicated to the Buyer.
6.3. Orders can be placed at any time but are delivered between 09:00 and 22:00. The delivery company will contact the Buyer to arrange a precise delivery time.
6.4. If the order includes alcohol, it can only be received by a person aged 18 or older. The recipient must show a passport or ID card if requested by the delivery person. If no valid ID is shown or the recipient is underage, the entire order will be returned to the Seller, and the Buyer will be refunded (excluding delivery costs, which are retained as compensation for failed delivery as per Clause 5.7).
6.5. If the product is delivered at the agreed time but no one is present to receive it, the courier will contact the Buyer to reschedule. The Seller will do their best to deliver on time but is not liable if delays are caused by the Buyer or unavoidable circumstances. If a second delivery is needed due to the Buyer’s fault, an additional delivery fee may apply.
6.6. Products are delivered to the address specified by the Buyer at the time of order. Delivery is made to the main entrance of the address. Upon request and if deemed safe and feasible (e.g., parking is available), the courier may deliver inside the building (e.g., to a specific floor). However, the Seller reserves the right to deliver only to the main entrance.
6.7. Upon receiving the order, the Buyer must inspect the packaging and ensure the correct items are delivered. If the product is incorrect or packaging is damaged in a way that affects quality, the Buyer may reject the item and receive a refund (as per Clause 5.7). The delivery fee will be refunded only if the entire order is returned for such reasons. If the Buyer accepts the delivery, it is assumed the items are correct and undamaged.
6.8. The Buyer is responsible for the accuracy of the delivery address and all related information. The Seller is not liable for undelivered or delayed products due to incorrect information provided by the Buyer.
6.9. The Seller reserves the right to limit the quantity of products ordered or cancel the order if signs of wholesale purchases are observed or suspected.
7. Buyer’s Right of Withdrawal
7.1. Within 14 (fourteen) days from the date of receiving the Goods, the Buyer has the right to unilaterally withdraw from the Agreement by submitting a clear written notice to the Seller regarding the use of the right of withdrawal, in accordance with the legislation in force in the Republic of Latvia. The right of withdrawal cannot be exercised in relation to food and beverage items or other goods intended for immediate household consumption that have a shelf life of less than 14 days or are delivered frequently and regularly to the Buyer’s place of residence, stay, or work.
7.2. The withdrawal period ends 14 days after the day the Buyer or a third party, who is not the carrier and has been indicated by the Buyer as the recipient, has taken possession of the Goods.
7.3. The written notice of withdrawal in free form must be sent by the Buyer to the Seller via email at info@firsttravelretail.lv.
7.4. The withdrawal deadline is met if the Buyer sends the notice of withdrawal (as per Section 7.1) to the Seller before the withdrawal period expires.
7.5. The Buyer is responsible for proving the use of the right of withdrawal.
7.6. If exercising the right of withdrawal and refusing the delivered Goods, the Buyer must, without undue delay and no later than 14 (fourteen) days from the date the notice of withdrawal is sent, return or deliver the Goods to the Seller at a location indicated by the Seller, to be agreed upon between the Seller and the Buyer. The deadline is considered met if the Goods are sent/returned before the 14-day period expires. This requirement does not apply if the Seller has agreed to collect the Goods. The Buyer is responsible for all direct costs associated with returning the Goods to the Seller, except where the Seller has agreed to cover such costs.
7.7. The Seller shall, without undue delay and no later than 14 days after receiving the Buyer’s notice of withdrawal, refund the Buyer the purchase amount paid for the Goods, including delivery costs if agreed to be covered. The refund shall be made using the same payment method used by the Buyer unless the Buyer has explicitly agreed to another method and no additional fee is charged. However, the Seller may withhold the refund until the Goods are received back from the Buyer or the Buyer has provided proof of having sent the Goods back, whichever occurs earlier. This does not apply if the Seller has offered to collect the Goods.
7.8. Returned Goods must be in undamaged original primary packaging, unopened, and within the expiration date. If the Buyer cannot meet these requirements, the Seller will not refund the payment for the Goods or delivery.
7.9. The Buyer is liable for any decrease in the value of the Goods if they have been used for purposes other than to determine their nature, characteristics, and functioning. The Buyer is not liable for any reduction in value if the Seller has not informed the Buyer of the right of withdrawal in accordance with applicable consumer protection laws.
7.10. The Buyer cannot exercise the right of withdrawal in the cases specified in Paragraph 22 of the Cabinet of Ministers Regulations No. 255 on Distance Contracts, dated 20.05.2014, including but not limited to:
7.10.1. the service has been fully provided before the end of the withdrawal period, and the Buyer has given clear consent and acknowledged the loss of the right of withdrawal once the service is fully provided. This does not apply to contracts that include both goods and services;
7.10.2. the price of the goods or services depends on financial market fluctuations beyond the Seller’s control, which may occur during the withdrawal period;
7.10.3. the goods are made according to the consumer’s specifications or clearly personalized;
7.10.4. the goods are perishable or have a short shelf life;
7.10.5. the Buyer has opened the packaging of goods that, for health or hygiene reasons, cannot be returned;
7.10.6. the goods, due to their nature, are inseparably mixed with other items after delivery;
7.10.7. the contract involves the supply of alcoholic beverages, whose price was agreed at the time of contract conclusion, but which can only be delivered after 30 days, and their value is subject to market fluctuations beyond the Seller’s control, and other such cases.
8. Right to Cancel an Order
8.1. The Buyer has the right to cancel the order if the Seller fails or is unable to meet the delivery deadlines for the Goods, or if the Goods are out of stock and no suitable alternative or equivalent offer is available. If the Buyer cancels the order during delivery, the Buyer is still obligated to cover the delivery costs, but the Seller will refund the cost of the Goods according to the procedure and timeline set out in Section 5.7.
9. Dispute Resolution
9.1. If the Buyer believes the Seller has violated the Terms or other applicable legal acts affecting the Buyer’s rights, the Buyer may submit a written complaint to the Seller. In case of a dispute, the Buyer may also submit a complaint to the Consumer Rights Protection Centre or take the matter to court.
10. Other Provisions
10.1. These Terms and any issues arising from them, including the conclusion, validity, and termination of the Agreement, shall be governed by the laws of the Republic of Latvia.
10.2. The Seller is liable to the Buyer only for direct damages resulting from a breach of these Terms caused by the Seller’s intentional misconduct or negligence.
10.3. If any provision of these Terms is deemed invalid by a court or other competent authority, this shall not affect the validity of the remaining provisions.
10.4. The Seller may unilaterally amend these Terms or temporarily suspend or terminate online sales at any time. The Buyer will be informed immediately via the website www.firsttravelretail.lv. Amendments take effect from the time of publication on the website unless otherwise stated. The Buyer is obliged to review the Terms before placing any order. If the Buyer places an order after changes have been published, it is considered that the Buyer has read and accepted the updated Terms.
10.5. The Agreement remains valid until all obligations under the Agreement have been fully fulfilled, except in cases where the Terms provide for unilateral termination rights.
11. Data Processing and Protection
11.1. The Seller informs that information about the processing of the Buyer’s personal data is available in the Privacy Policy section on www.firsttravelretail.lv.
12. Customer Service
12.1. If you have any questions about shopping on www.firsttravelretail.lv, please contact us during working hours (10:00–17:00) by phone at (+371) 22046692 or by email: info@firstravelretail.lv.
12.2. We will send all notifications and communicate with you using the email address or phone number you provided during registration, unless you have specified another contact method for a specific order—in which case, it will be used only to fulfill that specific order.